Q: How long will it take to receive my order?
A: Shipping is via USPS
Priority mail which takes 3-7 business days to receive in the
Q: Do you offer rush order services?
Please email us with your order details and include your mailing address with the date you will need your order. We will send a confirmation to let you know if your rush order request can be filled and the total rush order fee and shipping charges.
Q: What are your Shipping rates?
A: Our shipping rates are based on the following table:
Orders outside of the
Shopping Cart Total:
Q: What is your Shipping method?
A: Orders are shipped
via USPS Priority mail with insurance, which takes 3-7 business days to
receive in the USA from Hawaii to the mainland, and 7-14 business days
to receive for all other countries. The exact time frame varies for each
country and their customs policy. If you have a rush order, your order
will be shipped via USPS Express mail which takes 3 business days to
Q: What forms of payment do you accept?
A: Use our online shopping cart and pay with your credit card, bank account, or paypal account balance through PayPal. We also accept checks and money orders through snail mail. If paying via check or money order please email us with your order details and include your mailing address. We will reply with an invoice of your Grand Total which you can print out and send with your payment. Please send payment to: Velvet Peacock Designs P.O. BOX # 2 Makawao, Hi 96768. Please note that checks can take up to 10 business days to clear.
Q: What is your return policy?
A: No refunds or exchanges are available as each piece is custom handcrafted special for you. But, we aim for excellence in our artistry and strive for quality and customer satisfaction. So, if you receive your garment with a defect we will gladly replace or alter it as needed. We also guarantee the durability for NORMAL wear. That means, if a stitch comes loose, the fabric rips too easily, or a clasp, coin, lacer or bead comes off, we will repair or replace it FOR FREE. All exchanges, alterations and replacements will be considered depending on the circumstances. Returned items are subject to a 20% restocking fee.
To make sure you order the right size please see our measurements guide located at the top of the page for helpful tips. If in doubt please email us so we can assist you in the ordering process. If your measurements are not accurate, you haven’t paid attention to our notes, you haven’t sent us all the information we need, or if you gain or loose weight & your measurements change before or after completion of the garment, WE ARE NOT LIABLE.
Q: How do I know what size to buy or how to take my measurements?
A: Standard sizes are guaranteed to fit the measurements stated for that piece. To make sure you order the right size please see our measurements guide located at the top of the page for helpful tips. There you will find detailed instructions on how to take your measurements and our measurement descriptions. If in doubt please email us so we can assist you in the ordering process. If your measurements are not accurate, you haven’t paid attention to our notes, you haven’t sent us all the information we need, or if you gain or loose weight & your measurements change before or after completion of the garment, WE ARE NOT LIABLE.
Q: Can you help me coordinate my costume pieces, trims, colors and embellishments?
A: Yes, We are happy to answer any questions you may have and to give you our design input and suggestions. We enjoy customer interaction. If your costume piece or ensemble color coordination choices need a little help we will send you an email with our suggestions so that you receive the perfection you deserve.
Q: Do you do custom design orders?
A: Yes, if you would like a special fabric, a fabric color not listed, a design line change, or an addition or embellishment to one of our existing designs please do not hesitate to send us an email. We will do our best to fulfill your wishes. Take note that there will be extra charges depending upon the request. If you have a design idea which you would like us to create for you, our fees are a minimum of 200$ per paper drafted pattern and 75$ an hour for labor.
Q: Why should I buy from you?
A: We believe in supporting our country’s economy by keeping all labor in the United States. In addition, our goal is to revive the unique, quality, style and delicate artistry of the customized non factory produced items of small business. Retaining integrity and respect for what we do allows us to feel confident about what we charge and therefore helps us to continue to produce quality pieces of art that warm the soul and enlighten the being. We cater to professionals and those who recognize quality for what it is worth. All of our designs are crafted to perfection and made with consciousness; we use only the finest fabrics and supplies available to us, and continuously strive for customer satisfaction. Our costumes & garments are time tested by the designer and friends, to ensure a comfortable & beautiful fit, in addition to a long lasting and dazzling life span on stage, in every day wear and for those special occasions.
Q: Do you offer troupe discounts?
A: All of our garments are handcrafted. This means we do not purchase our items wholesale and mark up the price for profit, bur rather spend quality time on each piece. Often our customers buy many pieces at once to create varied ensembles and multiple interchangeable costumes with no discount. Therefore troupe discounts will only be considered for orders over $1,000, and are only available for troupes, not individuals. Each troupe discount percentage will depend upon the costume pieces ordered and the demand of the season, but generally will range from 2-10% off.
Q: Do you accept orders from others Countries?
Q: Do you make your own patterns, and can I purchase one?
A: Yes, all of our designs are original and our patterns are hand drafted. No, at the moment you cannot purchase one. However we do plan to publish our patterns in the near future. If there is a particular design you would like to see us publish we would love to know. Please send us an email, we love customer feedback. And be sure to submit your email for announcements so we can inform you when our patterns have been published.
Q: Do you have a store front I can visit when I come to Maui, Hawaii?
A: No at the moment we do all of our sales through our web site only. However if you will be in Maui we would love to meet you. We are currently located upcountry on the slopes of the Haleakala Crater. Feel free to send us an Email, if you don’t hear back it means we are in a far away land gathering inspiration for new designs…..
Please see our About Us page for more information. We love feedback, photos and videos of you or your troupe in our designs.